Returns

If there’s an issue with something you purchased from us, just bring it back. We’ll refund the original purchase amount within 30 days for items in new condition, with tags, and ready to be resold. Products showing signs of use may not be eligible for return. Unlike the big-box stores with ‘Return Every Item’ policies, we run things differently. We’re riders, not a corporation, and we play fair. Buy with confidence, we’ll always use common sense and the law to protect you.

Sales items, specially ordered items and specially ordered bikes—such as models requested in a specific size, build, or color not stocked in our inventory—are considered final sale and are not eligible for return or exchange. These bikes are ordered directly from the vendor per customer request and cannot be canceled once the order is placed. Please ensure all details are confirmed before finalizing your order. Helmet sales are final and not eligible for return or exchange, as once a helmet leaves our store we cannot verify its integrity, and even minor, unseen drops can compromise its impact protection.

You may also ship an item back to us if it is defective or not to your satisfaction. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. 

Labor fees, such as custom wheel builds or other services, are non-refundable.

Partner Brand & Store Pickup Orders Final Sale
Bicycles ordered through our partner brand websites (for example, Yeti or Marin), when you request delivery or pickup at our shop, those sales are final sale. Such orders cannot be cancelled, returned, or exchanged once submitted. Please double-check all size, build, color, and delivery/pickup details before placing your order and feel free to call us if you need guidance.