Policies & Shipping
Satisfaction Guarantee
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, you can return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
Shipping Options
We make every effort to ship orders quickly, but some orders may take additional time for packaging, or order review. We will contact you when your order has shipped with an automated email with the tracking number for your shipment.
Due to our dealer agreements, some bikes may not be eligible for shipping.
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
In-Store Pickup
In-store pickup is free for all items, including bikes and oversized products. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.
If you need an item right away, please call us at 310 433 1798 to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.
Information Security
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Returns
If there’s an issue with something you purchased from us, just bring it back. We’ll refund the original purchase amount within 30 days for items in new condition, with tags, and ready to be resold. Products showing signs of use may not be eligible for return. Unlike the big-box stores with ‘Return Every Item’ policies, we run things differently. We’re riders, not a corporation, and we play fair. Buy with confidence, we’ll always use common sense and the law to protect you.
Sales items and specially ordered bikes—such as models requested in a specific size, build, or color not stocked in our inventory—are considered final sale and are not eligible for return or exchange. These bikes are ordered directly from the vendor per customer request and cannot be canceled once the order is placed. Please ensure all details are confirmed before finalizing your order.
You may also ship an item back to us if it is defective or not to your satisfaction. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee.
Labor fees, such as custom wheel builds or other services, are non-refundable.
Partner Brand & Store Pickup Orders Final Sale
Bicycles ordered through our partner brand websites (for example, Yeti or Marin), when you request delivery or pickup at our shop, those sales are final sale. Such orders cannot be cancelled, returned, or exchanged once submitted. Please double-check all size, build, color, and delivery/pickup details before placing your order and feel free to call us if you need guidance.
Prices & Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!